Frequently Asked Questions - Contacting Bergheim VFD
Call 911 for ALL emergencies. Bergheim VFD is dispatched through the Kendall County Emergency System. When a 911 call is made, the caller’s address determines which services and department are dispatched to the site.
There are two ways in which to contact the Bergheim VFD for nonemergency situations: (1) phone the fire station at (830) 336-2590 and leave a message or (2) click on “Contact Us” on our department website and send an email. In either case, your message will be returned as quickly as possible with the understanding that there is no full time paid staff in the department.
Each firefighter in our department is issued a voice pager that sends a beeping alert to the firefighter when our station is requested to respond to an emergency. After the pager beeps, the Kendall County dispatcher tells us what type of call has come in and where the call is located.
Bergheim VFD creates an incident report for every call to which the Department responds and submits it to the Kendall County Fire Marshal. All requests for incident reports should be made to the Kendall County Fire Marshal's office at (830) 249-3721. Please have the date, address, and type of call available when you contact them.
All violations should be reported to the Kendall County Fire Marshal's office at (830) 249-3721.
No, all requests/notification for a controlled burn must be made by contacting the Kendall County Sheriff's Dispatch Unit at (830) 249-8645. This provides the dispatchers with the address, date, time, etc. so that they will have the specifics to answer any calls that might come in during the burn.